Welcome to Amanda’s semi-regular blog, where she writes about how to improve business profitability
What a Faulty Laptop Can Teach Us About Productivity Culture
After 24 years as a loyal customer, my recent experience with a well-known business PC supplier has been nothing short of eye-opening. What started with a faulty laptop spiralled into months of back-and-forth troubleshooting, escalating costs, and a complete breakdown in customer care.
This isn’t just a story about a laptop—it’s a case study in poor productivity culture. The issues I faced highlight inefficiencies that are all too common in organisations with problematic cultures: rework, returns, refunds, and disengaged employees.