Why Consistency Matters
Today I want to highlight a crucial lesson from "UNBLOCK: Transform Your Profitability Through a Culture of Productivity in Just 100 Days": the importance of consistency. Consistency is the bedrock of productivity, ensuring that processes are repeatable, reliable, and effective.
Here are three key reasons why consistency matters:
Improves Quality and Customer Satisfaction: Consistency in processes leads to a more predictable and high-quality output. According to a McKinsey study, maximising satisfaction with customer journeys can increase customer satisfaction by 20%, lift revenue by 15%, and lower the cost of serving customers by 20%.
Reduces Errors and Rework: When everyone follows the same procedures, there is less room for mistakes. This was evident in a case study from a blind manufacturer, where different approaches to the same task led to inconsistent results. Standardising their processes greatly improved output quality and efficiency.
Enhances Employee Performance: Clear, documented processes make it easier to train new employees and ensure everyone knows what is expected of them. This leads to better performance and less time spent on correcting errors or clarifying instructions.
For more insights on creating a consistent and productive culture, be sure to check out "UNBLOCK" when it launches.