The productivity pyramid
Understanding the levers you can adjust to have the biggest impact on your bottom line
Do you feel like you are working harder for less money?
Are you growing and not seeing any financial benefit?
You probably have a people, process, price or promise issue.
people
This is about having the right people, in the right roles, with the right skill set. As you move towards peak productivity, this becomes engaged people who are striving for excellence.
process
Well understood process, supported by detailed procedures and the right tools is the starting point. As you move up towards peak productivity this becomes streamlined, and ultimately intelligent automated processes.
price
Ensuring you are charging the right price for the services you provide is the baseline and that they are regularly reviewed. As you move up the productivity pyramid, it is about understanding the critical resource limitation, and building prices to maximise profit around this.
promise
Understanding the promise you make to your customer, and ensuring you deliver on it every time. As you move further up the pyramid, this is about moving from a position where the promise is understood internally, to a strong positioning in the market that represents a highly emotive and experiential promise, and ensuring that everything you do, is engineered to deliver on this promise.
